Refund, Returns & Cancellation Policy

At Anvika Wellness Co., we are committed to providing quality products and a smooth shopping experience. Returns and refunds are accepted only under the conditions mentioned below.

Eligible Returns

Returns may be accepted if:

• You received a product different from what you ordered.
• The product was damaged during transit.
• The product was expired at the time of delivery.

Damaged Delivery: If the package appears damaged at delivery, please refuse the shipment. If damage is noticed after delivery, contact us within 24 hours at +91-8850834735.

Return Conditions

• Products must be unused and unopened in their original packaging.
• Labels, barcodes and batch details must remain intact.
• The batch number must match the sales invoice.
• The original invoice is required for processing.

We do not accept returns for partially used products, products damaged due to improper storage, products that expired after purchase, or repeated return requests for the same order.

Return Request

Eligible return requests must be raised within 7 days of delivery by contacting +91-8850834735. All requests are subject to verification and approval.

Refunds

Once the returned product is received and verified, eligible refunds will generally be processed within 5–7 business days to the original payment method.

For NEFT refunds, processing may take an additional 2–3 business days depending on the bank. We are not responsible for delays caused by banks, payment providers, technical issues, or circumstances beyond our control.

Refunds cannot be made to third-party accounts.

90-Day Money-Back Guarantee

If you do not get the expected results from an eligible product, you may claim our 90-Day Money-Back Guarantee, subject to the applicable product-specific terms and conditions. Please contact our Customer Care team for eligibility and claim instructions.

Cancellation Policy

At Anvika Wellness, we understand that there may be genuine reasons for customers to cancel an order. We have established the following cancellation policy to address such situations:

Cancellation Before Delivery

You may cancel your order before delivery by contacting our customer care team via the phone number provided on our website.

Cancellation During Delivery

If you encounter any discrepancies, including a tampered order box or contents, during delivery, please immediately notify our delivery team or contact our customer care number for resolution.

Acceptance of Goods

Once the order is verified and acknowledged by the customer upon delivery, the order in full or part cannot be returned unless there is a defect in the delivered order, which is highly unlikely. We request that you carefully verify all details and documents provided to you before accepting the goods. Any complaints regarding shortages of goods, defects, or other issues will not be entertained once the goods are accepted at the time of delivery. Please inform us immediately by calling our customer care number in case of any shortage or damage to any product before accepting the delivery.

Refunds on Cancellations

Refunds will only be processed for defective or incorrect deliveries. All refunds will be issued via NEFT (National Electronic Funds Transfer) to the account provided by the customer. Refunds for payments made via credit card will typically take 7-10 days to process.

General Terms

By continuing to access and use our website, you confirm that you accept our terms and conditions of use as outlined below. If you do not accept these terms and conditions, please refrain from using our website.

For more information about us, our terms & conditions, or our returns policy, please refer to the respective sections on our website.

Contact Us

ANVIKA WELLNESS CO.
H. No. 759/20, Matoshri Shantinagar, Porvorim,
North Goa, Goa – 403501

Customer Care: +91-8850834735
Email: info@anvikawellness.com